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Steam News22 May 20261mo ago

Update on the price-drop refund — official Steam Support reply

Heads-up first: This notice only applies to players who are in Chinese-speaking regions (Mainland China / Taiwan / Hong Kong) AND purchased before May 18, 16:00 (UTC+8 / Beijing Time).

Full notes

Full 帝国幻想乡~TOHOTOPIA update

Read the full published notes in a cleaner layout. The original post stays linked below.

What changed

0 fixes0 additions3 changes0 removals
  • Store
  • Balance
changedHeads-up first: This notice only applies to players who are in Chinese-speaking regions (Mainland China / Taiwan / Hong Kong) AND purchased before May 18, 16:00 (UTC+8 / Beijing Time). If that's not you, feel free to ignore!
changed【Update on the price-drop refund — official Steam Support reply】
changedJust briefly explain the price-drop situation in your request. No need to worry about getting banned or losing account credit — this is explicitly allowed under Steam's official refund policy and is not considered abuse.

帝国幻想乡~TOHOTOPIA changes

changedHeads-up first: This notice only applies to players who are in Chinese-speaking regions (Mainland China / Taiwan / Hong Kong) AND purchased before May 18, 16:00 (UTC+8 / Beijing Time). If that's not you, feel free to ignore!
changed【Update on the price-drop refund — official Steam Support reply】
changedJust briefly explain the price-drop situation in your request. No need to worry about getting banned or losing account credit — this is explicitly allowed under Steam's official refund policy and is not considered abuse.

Heads-up first: This notice only applies to players who are in Chinese-speaking regions (Mainland China / Taiwan / Hong Kong) AND purchased before May 18, 16:00 (UTC+8 / Beijing Time). If that's not you, feel free to ignore!

先に大事なことをお伝えします：こちらのお知らせは 中国語圏（中国本土・台湾・香港）にお住まいで、かつ 5月18日 16:00（UTC+8 / 北京時間）より前 にご購入された方 が対象です。それ以外の方には影響ありませんので、ご安心ください！

먼저 중요한 내용부터 말씀드립니다: 이번 공지는 중화권(중국 본토 / 대만 / 홍콩)에 거주하시면서 5월 18일 16:00 (UTC+8 / 베이징 시간) 이전에 구매하신 분들에게 해당되는 내용입니다. 그 외 분들께서는 신경 쓰지 않으셔도 괜찮습니다!

【Update on the price-drop refund — official Steam Support reply】

We've now received an official reply from Steam Support:

For players whose playtime has exceeded 2 hours, Steam does not provide developers with a tool to issue refunds to specific players. However, if you choose not to take the DLC compensation, you can still go through the regular refund process:

Help → Steam Support → Purchases → select the game → "I would like a refund"

Just briefly explain the price-drop situation in your request. No need to worry about getting banned or losing account credit — this is explicitly allowed under Steam's official refund policy and is not considered abuse.

Sorry again for the trouble 🙏

Source

Steam News / 22 May 2026

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