Thunder Tier One: Refund Process Guide

We sincerely apologize for the inconvenience caused by the refund process not proceeding smoothly.

Since our previous announcement, we’ve followed up with Steam to investigate the issue and discussed the refund process again. As a result, we have clarified the procedure. We’d like to take this opportunity to provide a detailed guide on how to request a refund for Thunder Tier One.

1. Visit the Steam Support site at Steam Support.

2. Select ‘Purchases’ > ‘View complete purchasing history’, then click on the transaction for Thunder Tier One.

3. Select ‘I have a question about this purchase’.

4. Enter your refund request message and click ‘Send ’.

As previously announced, refunds are available to all players regardless of purchase date or playtime. Requests will be processed in the order they are received,.

We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.

Sincerely, The Thunder Tier One Development Team