Announcement on the Public Notice of Recently Banned Violation Accounts

Hey Chieftains!

In this virtual world, we believe what we're after is joy and challenges instead of argument and fight. So we sincerely call upon all players to try their best to maintain a wholesome and friendly game environment together.

Any and all cheat codes, third-party tools, and other forms of cheating are not tolerated in the game. After confirmation, the cheating account will be forever banned and revealed in the community. We also encourage you to report to us via the Report interface or other windows, cleaning the game environment together.

Soulmask values the fairness in the game and would do anything to maintain it. Our operation team will vet these illegal behaviors and take measures accordingly. Should any player be found misbehaving in official servers, we'd have to resort to Warning, Mute, and even Account Ban, all in an attempt to protect the players' interest and ensure that every player can enjoy a fair and positive game.If you encounter inappropriate behavior on private servers, please reach out to the private server owner for assistance. Thanks for your support and understanding!

I. Description of Violation Behaviors and Penalty Standards

Behaviors that cause your game account to be banned:

1. Any modification or testing of the game client, including but not limited to decompiling programs, packet spoofing, and damaging the game client.

2. The use of any third-party software, including but not limited to cheat codes, modifiers, scripts, and attachments.

3. Use DDOS Attack or other technical means to obtain in-game interests.

4. Directly or indirectly exploiting game bugs, program vulnerabilities, or similar means to gain profit, disrupt order, severely affect others' normal gaming experience through any method, or cause losses to other players..

Behaviors that cause your game account to be muted:

1. Send words to pose officials, GMs, or administrators.

2. Post abusive, threatening, harassing, obscene, pornographic, hateful, defamatory, or otherwise offensive comments.

3. Negative comments on religion, international politics, terrorism, nationalism, racial discrimination, or other sensitive topics.

4. Post ads, external links, and other content unrelated to the game.

5. Talk about using illegal means or exploiting game loopholes to undermine fair gaming.

II. List of Recently Banned Accounts​

A total of 58 violative accounts have been banned recently. To protect player privacy, account information has been partially redacted.

III. Reporting and Appeal Channels

1. Violation Reporting: If you find any suspected violation behavior, please submit a violation report through the in-game report function, or submit detailed information and relevant evidence to the official DC group customer service. We will handle it in a timely manner after verification.

2. Wrongful Ban Appeal: If you believe your account was wrongfully banned, please send an appeal email to the official appeal mailbox (soulmask_support@qoolandgames.com), or submit detailed information and relevant evidence to the official DC group customer service. We will review and handle it in a timely manner.