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Steam News9 February 20251y ago

Bug: Game Crashes Under Specific Conditions and Workaround

Thank you all for playing UNDERWARD. We have received feedback through reviews and inquiries about the game "force closing" during play, and we would like to provide an explanation and workaround for this issue.

Full notes

Full UNDERWARD update

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What changed

0 fixes0 additions5 changes0 removals
  • Store
  • Performance
changedWorkaroundCheck your PC's specs, and if they do not meet the "recommended specs" listed on the store, set the graphics quality to Low in OPTIONS.
changedWorkaroundDo not select unlimited FPS (the lower the FPS, the less the load).
changedWorkaroundClose any other CPU- or GPU-heavy applications, aside from UNDERWARD.
changedWorkaroundIn addition, we are aware of certain crashes related to specific conditions, such as item usage. We are prioritizing and working on fixes for these issues.
changedWorkaroundThank you for your understanding and patience. We apologize for the inconvenience and hope the above workarounds help. We will continue to optimize performance and review quality settings in upcoming updates.

UNDERWARD changes

changedCheck your PC's specs, and if they do not meet the "recommended specs" listed on the store, set the graphics quality to Low in OPTIONS.
changedDo not select unlimited FPS (the lower the FPS, the less the load).
changedClose any other CPU- or GPU-heavy applications, aside from UNDERWARD.
changedIn addition, we are aware of certain crashes related to specific conditions, such as item usage. We are prioritizing and working on fixes for these issues.
changedThank you for your understanding and patience. We apologize for the inconvenience and hope the above workarounds help. We will continue to optimize performance and review quality settings in upcoming updates.

Thank you all for playing UNDERWARD.

We have received feedback through reviews and inquiries about the game "force closing" during play, and we would like to provide an explanation and workaround for this issue.

Workaround

This game was developed using UE5 and requires higher system specifications. Additionally, during multiplayer, the host (room creator) has a heavier load due to the amount of synchronization required.

  1. Check your PC's specs, and if they do not meet the "recommended specs" listed on the store, set the graphics quality to Low in OPTIONS.

  2. If you are using a high-resolution monitor such as a 4K monitor, you can reduce the load significantly by selecting Full Screen or Windowed mode and lowering the resolution.

  3. Do not select unlimited FPS (the lower the FPS, the less the load).

  4. (If playing with friends) Ask someone with a high-spec PC to host the game.

  5. Close any other CPU- or GPU-heavy applications, aside from UNDERWARD.

In addition, we are aware of certain crashes related to specific conditions, such as item usage. We are prioritizing and working on fixes for these issues.

Thank you for your understanding and patience. We apologize for the inconvenience and hope the above workarounds help. We will continue to optimize performance and review quality settings in upcoming updates.

Source

Steam News / 9 February 2025

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