Myth of Empires: Throne — Season 1 FAQ

I. Bug Reporting & Customer Support

If you encounter any issues while playing the game (including but not limited to: bug reports, optimization suggestions, download/installation issues, login errors, payments and purchases, cheating reports, or player reports), please submit your feedback via the Customer Support Ticket System as your first option.

Our support team will review and handle each submission in order. We kindly ask for your patience. To help improve processing efficiency, please provide as much detailed information as possible (such as a description of the issue, screenshots, character information, etc.).

How to Submit a Ticket:

1) In-game submission:

Press ESC → Click “Contact Support”

2) Web submission:

https://supportsystem.playmoet.com/?lang=EN-US

II. Download, Installation & Login Issues

1. What should I do if the official client fails to install or download?

We recommend first trying the built-in repair function in the launcher:

On the launcher main interface, click the repair option next to the “Start Game” button to scan and fix issues

If the problem persists, please check the following:

Whether your network connection is stable

Whether the client is being blocked by firewall or security software

Try running the launcher as an administrator

If none of the above resolves the issue, please submit a support ticket with detailed error information. Our team will assist you with further troubleshooting.

2. What should I do if I receive a “CS Authentication Failed” error?

This issue is usually related to network conditions or client verification. We recommend:

• Restarting the client and trying again

• Switching to a different network environment

• Disabling your network accelerator or switching nodes

3. Error on launch: Missing D3DCOMPILER_43.dll

Please install the DirectX runtime:

https://www.microsoft.com/en-us/download/details.aspx?id=35

4. What should I do if the game crashes?

If you encounter this issue, please submit a ticket on:

https://supportsystem.playmoet.com/?lang=EN-US

Note: Providing your Steam ID / Official Account ID, client log files, and error screenshots will help speed up the troubleshooting process.

Log File Locations:

Official Client (Logs):

C:\\Users%username%\\AppData\\Local\\Moe\\Saved_throne

Steam Client (Logs):

C:\\Users%username%\\AppData\\Local\\Moe\\Saved_steam_throne

5. What should I do if I experience connection failures or frequent disconnections?

Recently, some players may experience connection failures, high latency, or disconnections due to network fluctuations or cross-region connections. We recommend trying the following:

• Check your local network environment (restart your router, switch networks, etc.)

• Choose a server region that best matches your network conditions

• If your connection is unstable, consider using a network accelerator to improve stability.

III. Payments & Purchases

1. Why is there a spending limit on Gold Tokens after top-up?

To ensure transaction security and prevent abnormal activities, the system may apply temporary spending restrictions to certain accounts. This is a normal mechanism. Please continue playing as usual, and the restriction will be lifted as your overall progression improves.

2. My Steam payment was successful, but I didn’t receive the Gold Tokens. What should I do?

The Steam payment process works as follows:

Funds are first added to your Steam Wallet, then used to purchase in-game currency.

Please check your Steam Wallet balance first.

3. What should I do if my purchase via the official client is not received?

Please submit a support ticket as a priority. Our support team will assist with verification and resolution.

4. Important Notice: Beware of third-party transaction risks.

Do not trade in-game assets through any third-party channels, to avoid asset loss or account risks.

IV. In-Game FAQs

1. What happens if I delete my character?

After deleting a character, all items in the character’s inventory will be removed (Legendary Warrior Fragment stored in the Exquisite Box will not be deleted). Any unclaimed mail attachments will also be lost.

Tally Order progress and points will not be reset; however, any rewards already claimed from the Tally Order will be removed along with the character.

Deleting a character will not affect any Gold Tokens obtained through purchases.

2. Are servers connected? Is the marketplace shared?

Currently, cross-platform servers are connected (Official Client and Steam), and the Market is shared across platforms.

3. Can skins from Myth of Empires (Steam version) be used in Myth of Empires: Throne?

Skins under your Myth of Empires Steam account can be used in Myth of Empires: Throne by logging in with the same Steam account, allowing them to be synced and reused.

This feature is currently not supported on the Official Client.

4. Can skins obtained in Myth of Empires: Throne be transferred back to Myth of Empires?

This feature is currently not supported.

5. What can be carried over after the end of Season 1?

At the end of the season, world and character data will be reset. However, certain content can be carried over, including:

1× Warrior

1× Mount

Season Points

Apocalypse Orbs ×5

Legendary Warrior Fragments (All obtained Legendary Warriors will be converted into fragments at the end of S1)

In addition, any remaining Gold Tokens will carry over to the next season.

6. How are battlefield times displayed?

All battlefield-related times are displayed based on your system’s local time settings.

In other words, the time shown in-game corresponds directly to your local time.

For example, if your system timezone is set to Eastern Standard Time (UTC-4), all displayed times will follow Eastern Standard Time.

7. Is there a beginner guide or gameplay reference?

You can click on the “Wiki” in the in-game navigation bar to view detailed explanations of various gameplay systems.

V. S1 Season Rules & Rewards

1. Cross-Server Unlock Schedule

Cross-County: April 23 at 13:00 (UTC)

Cross-Prefecture: April 30 at 13:00 (UTC)

2. Apocalypse Orb Affix Overview

3. Full S1 Season Rules

In-game path:

Navigation Bar → “Season” → Bottom-right “Season Parameter List”

Details:

https://www.playmoet.com/newsdetail/29

4. S1 Season Rewards

1. Individual Rewards:

Reach the required Season Points milestones to obtain exclusive S1 cosmetic rewards.

1. Guild Reward Pool:

At the end of the season, the top 10 Guilds will share a total prize pool of 8.88 million Gold Tokens.

Distribution Rules:

Rewards will be issued to the Guild Leader, who will distribute them within the Guild.