[Announcement] A Letter of apology to all our users

We apologize for making the game experience unpleasant for you.

MagiaX is the first game we ever launched in Steam thus, we could not fully grasp the steam submission system.

We want to share some brief steam inspection system that we have known so far.

Before releasing a product, we must receive an initial inspection to steam. However, after the initial inspection, any updates can be released without additional inspections. We did receive an initial inspection regarding the early access thus, we were just able to release the full version without additional inspection.

The problem was, we did not know that the DLC version required an inspection before the release.

We were not aware of this fact because according to the Steam system, the DLC version is not a separate build but a structure that is subordinate to the full version.

We learned this factor lately when attempting to release the DLC after the full version release. It was impossible to reverse the situation because the full version had already been released.

The DLC is currently under stream review and will be released as soon as review is complete.

Many were most curious about characters and our plans was to provide Kaleera for free while releasing Leta and Morgan for DLC.

During the early access period, we were asked several times about the DLC monetization, and we replied that some characters may be provided with purchases. But it seems that our explanation was not clear and thorough enough to our users.

As there was a misunderstanding, we are currently looking for ways to reward early access users. We would like to sincerely request to be a little bit patient with us and we will notify all our users once it is confirmed.

Regarding the ACT 3, we have prepared to update to add new ACT after the release of the full version. The ACT 3 story is in the process of the final testing and will be updated in mid March. The Magia story will continue to be updated in the future and we will notify everyone upon release.

Many have been waiting for a long time for the full version release, however, we sincerely apologize for not being able to meet your expectations.

We will do our best to meet the expectation and provide fun gaming experience to our users.

Thank you.