Steam News30 August 20169y ago

Release Raptor is now free, and freely refund-available.

Okay, wow. It's been a busy couple of days figuring some things out. Thanks for your patience during this time.

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Full In Case of Emergency, Release Raptor update

Read the full published notes in a cleaner layout. The original post stays linked below.

What changed

0 fixes0 additions1 change1 removal

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Gameplay

changedThe Plan: Short-TermSince there are such varying degrees of desire from folks on whether or not they want a refund, we're making this a process you can control. If you want a refund, just go through the normal refund process and it will accept your request for a refund regardless of playtime or purchase date.

removedA Point Of ClarificationIf you take the refund option, the game will be removed from your account. However, given that the game is now Free 2 Play, you can just install it again directly. If you ever uninstall it again it will again disappear from your account when it is in F2P status, though. If you have the game and did not refund it, it stays in your account and will count toward your total number of games. If you have it via the F2P form, it won't count toward your number of games. This is... unintended on my part. However, it's how F2P games work on Steam, and this is definitely better than nobody having access to it. We're not ever going to take this game out of free status, so there's no real

In Case of Emergency, Release Raptor changes

changedSince there are such varying degrees of desire from folks on whether or not they want a refund, we're making this a process you can control. If you want a refund, just go through the normal refund process and it will accept your request for a refund regardless of playtime or purchase date.

removedIf you take the refund option, the game will be removed from your account. However, given that the game is now Free 2 Play, you can just install it again directly. If you ever uninstall it again it will again disappear from your account when it is in F2P status, though. If you have the game and did not refund it, it stays in your account and will count toward your total number of games. If you have it via the F2P form, it won't count toward your number of games. This is... unintended on my part. However, it's how F2P games work on Steam, and this is definitely better than nobody having access to it. We're not ever going to take this game out of free status, so there's no real

Okay, wow. It's been a busy couple of days figuring some things out. Thanks for your patience during this time. Things are slightly different than I had expected, but the current setup should let people get the exact result they want. You will need to request the refund yourself, though, which is different from what I originally said -- I do apologize about that, but see below for the skinny on why that is.

Quick History

First up we had the announcement that In Case of Emergency, Release Raptor was being pulled from Early Access and everyone would be refunded .
To clarify some points, I explained further why it was not crazy for us to pull it so early .
Then we had a snafu based on the fact that I did this late on a Friday, so the game was able to remain up and available for several days.
Suddenly a bunch of people wanted the game, either for free (aka paying for it and then getting a refund) or with us actually getting the money for it. And other people asking not to be refunded .
We had a bajillion questions , and I answered those in one central thread that people could easily peruse.
I was mean and showed people what might have been with regard to some of the robots.
Finally today I was able to have full conversations with Valve and Humble, we got things taken down, and I finally have some concrete answers for you on exactly what is planned next. Valve had some great suggestions based around the multitude of various requests that people have had during this period. I wasn't sure exactly what to do, so I was very glad for the guidance there.

The Plan: Short-Term

In Case of Emergency, Release Raptor has been taken out of Early Access and out of paid status and is now a simple free 2 play game on Steam. This is provided AS-IS, with no support, simply because folks wanted it.
Unlike most F2P games, this has no form of monetization at all. Various people wanted to play the game, and we spent a lot of time making it, so this was better than just taking it off the face of the earth. This was a really good suggestion from Valve, I thought.
Since there are such varying degrees of desire from folks on whether or not they want a refund, we're making this a process you can control. If you want a refund, just go through the normal refund process and it will accept your request for a refund regardless of playtime or purchase date.

A Point Of Clarification

If you take the refund option, the game will be removed from your account. However, given that the game is now Free 2 Play, you can just install it again directly. If you ever uninstall it again it will again disappear from your account when it is in F2P status, though. If you have the game and did not refund it, it stays in your account and will count toward your total number of games. If you have it via the F2P form, it won't count toward your number of games. This is... unintended on my part. However, it's how F2P games work on Steam, and this is definitely better than nobody having access to it. We're not ever going to take this game out of free status, so there's no real

Source

Steam News / 30 August 2016

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