What changed
1 fix0 additions4 changes0 removals
changedRegarding players getting stuck on the loading screen while trying to log in, as well as those experiencing disconnection issues:
changedWe have identified that the issue is not related to our server provider, everything is running fine on their end. This means that players who do manage to log in are, for the most part, having a smooth experience.
changedThe problem lies with where we are hosting our backend, where all player data is stored. Prior to launch, we scaled the backend to handle a high amount of concurrent users. This backend is responsible for storing player characters and all their items. However, the current issue is impacting the backend in a way that brings it to its knees at a much lower capacity than it was designed to handle. As a result, some players are unable to log in, and others may lose connection when moving between zones.
fixedWe have been working non-stop with our hosting provider to identify the cause of this issue. Around 5 AM UTC, we believed we had resolved it, and the player count returned to around 4.5k CCU.
changedWe will continue working on this, but we cannot promise a specific time for when it will be fully resolved. We will keep you updated on any progress and hope to have this fixed as soon as possible.
Crystalfall changes
changedRegarding players getting stuck on the loading screen while trying to log in, as well as those experiencing disconnection issues:
changedWe have identified that the issue is not related to our server provider, everything is running fine on their end. This means that players who do manage to log in are, for the most part, having a smooth experience.
changedThe problem lies with where we are hosting our backend, where all player data is stored. Prior to launch, we scaled the backend to handle a high amount of concurrent users. This backend is responsible for storing player characters and all their items. However, the current issue is impacting the backend in a way that brings it to its knees at a much lower capacity than it was designed to handle. As a result, some players are unable to log in, and others may lose connection when moving between zones.
fixedWe have been working non-stop with our hosting provider to identify the cause of this issue. Around 5 AM UTC, we believed we had resolved it, and the player count returned to around 4.5k CCU.
changedWe will continue working on this, but we cannot promise a specific time for when it will be fully resolved. We will keep you updated on any progress and hope to have this fixed as soon as possible.
Regarding players getting stuck on the loading screen while trying to log in, as well as those experiencing disconnection issues:
We have identified that the issue is not related to our server provider, everything is running fine on their end. This means that players who do manage to log in are, for the most part, having a smooth experience.
The problem lies with where we are hosting our backend, where all player data is stored. Prior to launch, we scaled the backend to handle a high amount of concurrent users. This backend is responsible for storing player characters and all their items. However, the current issue is impacting the backend in a way that brings it to its knees at a much lower capacity than it was designed to handle. As a result, some players are unable to log in, and others may lose connection when moving between zones.
We have been working non-stop with our hosting provider to identify the cause of this issue. Around 5 AM UTC, we believed we had resolved it, and the player count returned to around 4.5k CCU.
We are a small indie team, and after working for 30+ hours straight, our backend devs took a few hours of rest when things appeared to be stable. Unfortunately, we were later alerted that the issue had returned.
We will continue working on this, but we cannot promise a specific time for when it will be fully resolved. We will keep you updated on any progress and hope to have this fixed as soon as possible.
Thank you for your patience and support.
