First Update on its way

Hi everyone,

The Surge 2 has released this morning and we've spent the day reading reviews, watching streams and videos, and compiling your feedback on forums and social networks.

Thank you so much for playing the game and posting your feedback! As this sequel is strongly influenced by community reports from The Surge 1, we're delighted to hear that many of you are loving The Surge 2!

We're aware that some of you encounter technical issues and a first patch is on its way to fix the most urgent problems. Please find below a quick overview of the fixes we're working on right now.

Our current priorities

• Stutters and performance issues

While we we work on improving the performances, we advise you to activate adaptative v-sync and nvidia triple buffering. It should improve your framerate.

• Investigate and fix various crashes at launch

Namely the crashes at launch with the messages "FLR" and "VK_ERROR_DEVICE_LOST".

We're going through logs from players as we speak to investigate the issue. If you encounter these specific errors, please do as follow:

• Please download the settings.ini here

• Put it here C:\Users\XXX\Documents\The Surge 2

• Launch the game

• Should crash

• Go here: C:\Users\XXX\Documents\The Surge 2\logs

• Send the files to support@focus-home.com. It will be help us a lot!

The crash at launch "0XC0000005" is caused by the lack of drivers update. If you get this error, please update your GPU drivers.

We also strongly advise to check our technical FAQ if you're having any issue.

We hope to be able to share a first update in a Beta branch really soon to get your feedback about it.

Thanks for reading and talk to you soon, The Surge 2 Team