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Steam News21 March 20197y ago

Unexpected downtime + roll back in Muyil

Hello Ahaus, We have unfortunately experienced a hardware failure in the server where Muyil resides, and in what is a very rare event our redundancy mechanisms have failed as well, which sadly means we had no option but

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Hello Ahaus, We have unfortunately experienced a hardware failure in the server where Muyil resides, and in what is a very rare event our redundancy mechanisms have failed as well, which sadly means we had no option but to "roll back" Muyil to an earlier state. The downtime took place from 21 Mar 2019 00:05 CET to 21 Mar 2019 15:40 CET approximately. Muyil is now again accessible as normal, but its state has been rolled back to 17 Mar 2019 21:09 CET, that is, about 4 days before the downtime began. Anything that occurred in between those 4 days has unfortunately been lost. Should you have purchased turquoises during this time, please send us an email to support via support@lionmoon.com and we'll promptly help you recover them. We are sorry for the inconvenience that this incident may have caused and rest assured that we will take measures to prevent this issue from reoccurring again. Thank you for your understanding, Your Tentlan Team

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changedHello Ahaus, We have unfortunately experienced a hardware failure in the server where Muyil resides, and in what is a very rare event our redundancy mechanisms have failed as well, which sadly means we had no option but to "roll back" Muyil to an earlier state. The downtime took place from 21 Mar 2019 00:05 CET to 21 Mar 2019 15:40 CET approximately. Muyil is now again accessible as normal, but its state has been rolled back to 17 Mar 2019 21:09 CET , that is, about 4 days before the downtime began. Anything that occurred in between those 4 days has unfortunately been lost. Should you have purchased turquoises during this time, please send us an email to support via support@lionmoon.com and we'll promptly help you recover them. We are sorry for the inconvenience that this incident may have caused and rest assured that we will take measures to prevent this issue from reoccurring again. Thank you for your understanding, Your Tentlan Team

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changedHello Ahaus, We have unfortunately experienced a hardware failure in the server where Muyil resides, and in what is a very rare event our redundancy mechanisms have failed as well, which sadly means we had no option but to "roll back" Muyil to an earlier state. The downtime took place from 21 Mar 2019 00:05 CET to 21 Mar 2019 15:40 CET approximately. Muyil is now again accessible as normal, but its state has been rolled back to 17 Mar 2019 21:09 CET , that is, about 4 days before the downtime began. Anything that occurred in between those 4 days has unfortunately been lost. Should you have purchased turquoises during this time, please send us an email to support via support@lionmoon.com and we'll promptly help you recover them. We are sorry for the inconvenience that this incident may have caused and rest assured that we will take measures to prevent this issue from reoccurring again. Thank you for your understanding, Your Tentlan Team

Source

Steam News / 21 March 2019

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