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Steam News8 August 201510y ago

Steam Cloud support and Windows 10 issues explained.

Hello everyone. Some players reported Windows 10 issues (game crashes at start). After investigating during some days, we discovered that the way the game is storing game data is not working on Windows 10, so we have ch

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Hello everyone. Some players reported Windows 10 issues (game crashes at start). After investigating during some days, we discovered that the way the game is storing game data is not working on Windows 10, so we have changed that. And now, because of the new game data storing system allowing it, we have also added Steam Cloud support. No more data loss. What does this mean for you? Unfortunately, players that have already moved from Windows 7/8 to Windows 10 will lose the old game saved data. There is no solution to this. At least, you can run the game again. Players that are still using Windows 7/8 will preserve saved data if they download the update and run the game once. Then, you can safely move to Windows 10 if that's your desire. Sorry a lot for the inconveniences. We hope you can understand that, when a new operative system appears, these issues may happen. We have worked on this as fast as we could. Alberto & Dani

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addedHello everyone. Some players reported Windows 10 issues (game crashes at start). After investigating during some days, we discovered that the way the game is storing game data is not working on Windows 10, so we have changed that. And now, because of the new game data storing system allowing it, we have also added Steam Cloud support. No more data loss. What does this mean for you? Unfortunately, players that have already moved from Windows 7/8 to Windows 10 will lose the old game saved data. There is no solution to this. At least, you can run the game again. Players that are still using Windows 7/8 will preserve saved data if they download the update and run the game once. Then, you can safely move to Windows 10 if that's your desire. Sorry a lot for the inconveniences. We hope you can understand that, when a new operative system appears, these issues may happen. We have worked on this as fast as we could. Alberto & Dani

Source

Steam News / 8 August 2015

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