[July 23] Known Issues (August 4, 1:05 UTC)

Steam post image Guide your Star-kissed Saviors, StarSavior! Greetings, Captain! This is your Liaison Officer, GM Lisa. We would like to inform you of the currently known issues identified in StarSavior. We are working to resolve these issues as quickly as possible, and once they have been fixed, we will provide an update through this notice. We sincerely apologize for any inconvenience. [Recent Update] - July 30, 2026 [Known Issues] 1. An issue where pressing Back after selecting [Savior Menu > Stellar Archive > Go to Journey] does not return the player to the Savior Menu screen. 2. An issue where Enhancement effects are displayed incorrectly on certain mobile devices. 3. An issue where the Pause popup is displayed too dark when pausing while the game screen is blacked out. 4. An issue where the remaining days for some missions are displayed in Korean under non-Korean language settings. 5. An issue where the [Lost in Summer! Fated Paradise] event menu is displayed in Traditional Chinese under the Simplified Chinese language setting. 6. An issue where Carnelia’s Costume Destruction special animation does not play after Toughness Break when Immortality activates during gameplay. 7. An issue where the swimsuit wallpaper “Paradise Resort” periodically appears too bright in the PC environment. 8. An issue where the Today’s Weather guide animation is displayed differently during a Journey. ※ This issue includes resources that are currently still in development. They will be removed in next week’s update, and whether the Today’s Weather guide animation will be updated in the future will be determined after further development.

1. An issue where the modeling for the Savior Lydia is displayed unnaturally. (July 23, 2026, 6:05 UTC)

2. An issue where some light effects are displayed excessively during Gauntlet Ranked Match / Strategy Battle. (July 23, 9:00 UTC)

3. An issue where a typo is displayed in the product description shown when purchasing the Apocalypse Support Pass. (July 24, 00:55 UTC) Before: This product allows you to obtain the special Arcana Box at the top upon reaching Pass Level

4. After: This product allows you to obtain the special Collectible Box at the top upon reaching Pass Level 30.

5. An issue where the T2 Gear Material Box can only be purchased one at a time in the Apocalypse Shop. (July 24, 2:45 UTC)

6. An issue where Lacy’s Costume Destruction special animation does not play when her Toughness is broken in the mobile environment. (July 24, 5:00 UTC)

7. An issue where the message “Failed to update the client” is displayed and the download does not proceed. (July 27, 2:50 UTC) ※ Please take the following steps if this issue occurs. a. Submit a 1:1 inquiry to

help_starcs@studiobside.com

with the logs related to the game failure attached. Log Files (Android / Steam) [Android] Connect your device to a PC and check the following path: PC File Explorer > Internal Storage\\Android\\data\\com.studiobside.starMain\\files\\Logs [Steam] Press Windows Key + R > Enter %userprofile%\\AppData\\LocalLow\\StudioBside\\StarSavior\\Logs > Attach the log file from the relevant date. ※ Please note that information tracking is not possible on iPhone due to Apple policy. ※ If you are using an iPhone, please link your account to Steam and check the logs through Steam. b. Proceed with an integrity check from the game access loading screen, or delete and reinstall the game after clearing the cache. 15. An issue where Annah’s Passive Skill effect that increases her Action Gauge does not trigger when an enemy dies after Annah counters. (July 27, 5:55 UTC) 16. An issue where a black screen appears in the upper-left corner when Rosaria’s victory/defeat motions play on certain maps. (July 27, 6:45 UTC) 17. An issue where the background is displayed too dark when skipping the animation on the battle victory result screen for Carnelia. (July 27, 8:30 UTC) 18. An issue where the related guide message is not displayed when transitioning to the final phase in Gauntlet Ranked Match “Roche Limit.” (July 28, 2:55 UTC) 19. An issue where the Potential description is displayed abnormally on the Potential list screen during a Journey. (July 28, 9:05 UTC)

1. An issue where Operation progress is not displayed correctly in the Profile Details popup under [Overload Cube > Ranking Guide]. (July 30, 1:05 UTC)

2. An issue where “Guild Supply Creats” cannot be purchased from [Guild Shop > Manager Shop]. (July 30, 1:05 UTC) (July 30, 3:20 UTC)

3. An issue where the Saviors Eternal Promise: Carmen, Blessing in Bloom: Epindel, and Trish are not dimmed during battle when another Savior uses a skill classified as “Active Skill / Self.” (July 31, 1:25 UTC)

4. An issue where the cutscene immediately after the battle in the [Lost in Summer! Fated Paradise] story “End of Fate” does not play in the PC and iOS environments. (July 31, 1:25 UTC)

5. An issue where the sale period is briefly displayed incorrectly while scrolling through the Step-Up Package: Paradise Festival Step-Up product in the Cash Shop. (July 31, 1:25 UTC)

6. An issue where the description regarding Basic Stats in [Strategy Battle > Stat Application Guide] differs from how the stats are actually applied. (July 31, 7:20 UTC) ※ The guide states that Savior levels are fixed at Level 200, but in actuality, each Savior’s current level is applied correctly.

7. An issue where “Arcana Custom Observation” is incorrectly displayed as “Savior Custom Observation” in the Japanese, Chinese (Simplified / Traditional) language settings. (August 4, 1:05 UTC)