Steam News 13 February 20263mo ago

Post-Launch Fix 2 - Customer Satisfaction & Suspicion Level Adjustments

Hello everyone, We have seen that players are being troubled with low customer satisfaction scores, and that the game might feel too punishing even though the store is clean, the prices are correct, not gooping too much…

Update log

Full Roadside Research update

The complete published notes, normalized for clean reading and source attribution.

Repeated intro

Hello everyone,

Extracted changes

0 fixes0 additions10 changes1 removal

Store
Gameplay

changedWe have seen that players are being troubled with low customer satisfaction scores, and that the game might feel too punishing even though the store is clean, the prices are correct, not gooping too much, etc. We have also seen some players discussing that suspicion might not be clear, how does it work, how do you reduce it. So we are addressing a bit of that as well.

changedSatisfaction when checking out customers increased 0.5 -> 2

changedSatisfaction when serving pump customers increased 0.5 -> 2

changedSatisfaction when npc finding item decreased 0.3 -> 0.2

changedDecreased vision range on NPCs 15 -> 8

changedDecreased proximity on NPCs spotting the player 3 -> 1.5

Satisfaction when checking out customers0.5 to 2Satisfaction when serving pump customers0.5 to 2Satisfaction when npc finding item0.3 to 0.2Decreased vision range on NPCs15 to 8

We have seen that players are being troubled with low customer satisfaction scores, and that the game might feel too punishing even though the store is clean, the prices are correct, not gooping too much, etc. We have also seen some players discussing that suspicion might not be clear, how does it work, how do you reduce it. So we are addressing a bit of that as well.

We have decided to do the following:

Dirty marks and trash will have less negative impact on customer satisfaction
Bigger boost to positive customer satisfaction at checkout at the register and gas pumps
Reduce suspicion viewing distance and penalties from customers and agents

In the meantime, we will find a broader solution to make this system feel natural, and not unfair. As always thank you for playing and please keep telling us what we need to focus on next. Your feedback has been very helpful!

Patch notes with actual values

Satisfaction

Satisfaction when checking out customers increased 0.5 -> 2
Satisfaction when serving pump customers increased 0.5 -> 2
Satisfaction when npc finding item decreased 0.3 -> 0.2
Less satisfaction lost when customer sees alien activity -5 -> -3
Decreased vision range on NPCs 15 -> 8

Sus

Decreased proximity on NPCs spotting the player 3 -> 1.5
Reduced suspicion gain from spotting goop from 6 -> 5
Reduced suspicion gain from being spotted while taking a picture from 20 -> 10
Reduced suspicion gain from being spotted while recording a customer from 25 -> 15
Reduced suspicion gain from failing to probe a customer from 30 -> 25
Agents should no longer spot alien gadgets and get suspicious of them.

If you encounter any bugs or issues with Roadside Research on Steam, please fill out the form. This is the easiest way for us to fix the game the fastest.

Bug Report Form

https://forms.gle/hrc24ujK81ScPj7L6

Source

Steam News / 13 February 2026

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