An update on the Franchise issues

Hayo Zookeepers,

We are aware of the issues that some players are still experiencing with our servers when trying to play Franchise Mode and the frustration this is causing.

We are actively investigating this issue as one of our highest priorities. To assist with this investigation, our team need your help!

If you are continuing to experience any issues with Franchise mode, please can you use the link below to send in a ticket explaining your issue.

https://formcrafts.com/a/planetzoo

To help our investigations we would be grateful if you could provide as much information as possible, including:

• Where exactly you encountered the issue

• A description of how the issue presented itself

• Include any error messages displayed on screen

• If you can, any approximate timings of when the issue occurred (such as after playing for 30 minutes or a few minutes after performing a specific task)

We’ll be carefully examining all your replies while we investigate this and will keep you up to date with any progress we make.

We’re sorry for any inconvenience this has caused and we hope to get you back to your zoos very soon!

💚 Planet Zoo Team