Regarding the Price Adjustment and Free Claim Situation
Hi there： Uh, actually, this is one of those "I don't know what to do either" situations.
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changedI clearly told customer support to change the price on August 5th , but for some reason, after I submitted the price increase, the review went through yesterday...
addedI've been on a plane these past couple of days, so I didn't have time to post a new announcement on Steam in time. I've done my best to explain the situation to our player community on every other platform where I can post (Xiaohongshu/Tumblr/X).
changedIt seems like it can't be claimed for free anymore, because the price was set so low that the discount range is very limited (now I can't apply a discount in the backend because it's not a launch sale; if I participate in a sale a few months later, the discount can only be 25% off). Uh, I really don't know what to do now—and I can't switch it back to free either (that would make it permanently free 🤦♂️).
Escape Line changes
changedI clearly told customer support to change the price on August 5th , but for some reason, after I submitted the price increase, the review went through yesterday...
addedI've been on a plane these past couple of days, so I didn't have time to post a new announcement on Steam in time. I've done my best to explain the situation to our player community on every other platform where I can post (Xiaohongshu/Tumblr/X).
changedIt seems like it can't be claimed for free anymore, because the price was set so low that the discount range is very limited (now I can't apply a discount in the backend because it's not a launch sale; if I participate in a sale a few months later, the discount can only be 25% off). Uh, I really don't know what to do now—and I can't switch it back to free either (that would make it permanently free 🤦♂️).
Hi there：
Uh, actually, this is one of those "I don't know what to do either" situations.
I clearly told customer support to change the price on August 5th, but for some reason, after I submitted the price increase, the review went through yesterday...
I've been on a plane these past couple of days, so I didn't have time to post a new announcement on Steam in time. I've done my best to explain the situation to our player community on every other platform where I can post (Xiaohongshu/Tumblr/X).
It seems like it can't be claimed for free anymore, because the price was set so low that the discount range is very limited (now I can't apply a discount in the backend because it's not a launch sale; if I participate in a sale a few months later, the discount can only be 25% off). Uh, I really don't know what to do now—and I can't switch it back to free either (that would make it permanently free 🤦♂️).
I checked the backend data—about 80,000 claims so far. I can only hope most of you managed to grab the free eggs!
