Developer’s Letter: Community Q&A Review [1st Part]

Thank you to all Agents for your active participation in the online Q&A event held from October 16th to 17th on the Closers Korea server.

While this announcement was originally prepared for the Korea server, we would like to share it with our Closers World Agents as well. During the event, we aimed to answer as many questions as possible, even though we were unable to announce certain details in advance. Because of this, we had to limit the submission period, and we kindly ask for your understanding.

In order to accurately understand each question’s intention, thoroughly review our responses, and ensure everything was conveyed clearly without misunderstandings, even seemingly “simple” questions required a significant amount of time. Despite these efforts, some answers may still differ slightly from what was originally intended in the questions.

As we were unable to provide complete answers to every question submitted, we would like to share additional responses that focus on the major topics raised and areas where uncertainties may still remain.

While we may not be able to address every concern fully, we hope that revisiting these key questions will help ease some of the doubts you may have.

Moving forward, we will continue seeking better ways to communicate with all Agents, using this experience as a foundation for improvement.

Once again, we sincerely thank everyone who took the time to share their thoughts and questions, and we extend our heartfelt appreciation to those who submitted inquiries on behalf of many other Agents.

[color="#89CFF0"] ▶ Why was a non–real-time Q&A board format chosen instead of a live stream? [/color]

From the early planning stages, a live broadcast or real-time chat format was considered a lower priority. There were several reasons for this:

• First, we lacked sufficient experience with real-time studio livestreams, making it difficult to guarantee stable production quality.

• Second, the real-time nature of a livestream could greatly limit the number of questions we could address, as we would need to select questions on the spot—potentially reducing the depth and value of the event.

Additionally, we determined that hosting a smooth live broadcast would be challenging without dedicated technical and broadcasting staff.

The near-real-time bulletin board format used in this event was somewhat experimental, but we plan to continue exploring different communication methods in the future, without restricting ourselves to a single format.

Above all else, our priority will be maintaining consistent and meaningful communication with all Agents, regardless of the medium used.

[color="#89CFF0"] ▶ Update Communication Approach [/color]

Our biweekly updates include both short-term development items and long-term tasks.

Because some development details are finalized only shortly before an update is released, it can be difficult to immediately apply player feedback to that specific update, even when we receive it promptly.

However, we fully understand the importance of improvement through communication. As a first step toward strengthening this, we are preparing a Balance FGI (Focus Group Interview) (in Korea first).

Through this initiative, we aim to invite Agents directly and listen to your thoughts on the current development status and future direction of the game. Participants will receive a modest reward, and we will share the detailed schedule and participation method at a later time.

Starting with small steps, we hope to build a structure that better reflects the voices of our Agents.

[color="#89CFF0"] ▶ Regarding Closers Talk [/color]

The PD Roadmap videos, which were previously released before each season’s major updates, will not be produced for this winter season.

While the overall