Notice of Refunds for End of Service

COMPENSATION FOR END OF SERVICE

■ Scope of Compensation

• All paid products purchased between the maintenance held on 12/9/2025 – 3/10/2026 (PST)

​ - Paid products purchased during the above period will be processed for cancellation/refund in accordance with each platform’s policy. Please refer to the inquiry methods for each store below and submit your request accordingly.

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■ 1:1 Inquiry Submission & Processing Schedule

• Submission Period: 3/17/2026 19:00 (PST) – 5/19/2026 07:59 (PDT)

• How to Submit: [Blade & Soul Heroes] > [1:1 Inquiry] > [Refund (End of Service)] > [Submit Inquiry]

※ Refund processing schedules may vary depending on the date of submission.

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■ How to Submit

• How to Submit: [Blade & Soul Heroes] > [1:1 Inquiry] > [Refund (End of Service)] > [Submit Inquiry]

※ You must be logged in to submit an inquiry. The category will not be visible if accessed without logging in.

※ Consent to the collection and use of personal information is required when submitting a request.

※ Please use the subject line: “[Submission] End of Service Payment Cancellation”

※ Please attach receipts for purchases made during the applicable period (including order number / actual payment receipt).

※ For App Store in-app purchases, automatic refunds are not available due to App Store policy. Please request a refund directly through the [App Store Customer Support]. Refund eligibility is determined according to App Store policies, and refunds may not be processed if required documentation is not provided.

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■ Required Information / Attachments

• Inquiry Title: [Submission] End of Service Payment Cancellation

• Server Name

• Character Name

• Purchase Store & Order Number

• Email Address

• Consent to Personal Data Collection and Use

※ Refunds may not be processed if consent is not provided.

※ Required documents may vary depending on the purchase platform. Please refer below.​

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■ Required Documents by Store

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■ Important Notes on Refunds

• Refunds will only be processed for users who submit a 1:1 inquiry through the End of Service refund page and consent to personal data collection and use.

• Refund procedures and schedules may vary depending on the laws and regulations of your country of residence.

• Refund criteria may differ by region based on applicable laws and regulations.

• Please ensure that your request is submitted within the specified period for smooth processing.

• Refunds will only be processed for requests with verifiable purchase records (ex. receipts).

• Please ensure all required information is entered accurately.

• Required fields must be completed in the specified format. The company is not responsible for any disadvantages caused by incorrect or missing information.

• Refunds will not be processed if the submitted documents do not match the provided information.

• For Google Play Store and Steam, store receipts (with transaction ID) must be submitted. For PURPLE, payment receipts are required.

• Please ensure that the order (transaction) ID is entered exactly as shown in the store.

• Requests submitted after the deadline may not be processed.​

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■ Detailed End of Service Schedule

• Official Discord, SNS, and YouTube channel closure: 6/16/2026 20:00 (PDT)

• Game access block & official website closure (excluding the notice board): Scheduled on 6/16/2026 (PDT)

• Official website & Customer Support closure: Scheduled on 6/29/2026 (PDT)

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■ Support Channel for End of Service Inquiries

• For inquiries regarding the End of Service of Blade & Soul Heroes, please contact us via the channel below.

• Submission Path: [Blade & Soul Heroes] > [1:1 Inquiry] > [Refund (End of Service)] > [Submit Inquiry]

• Operation Period: 3/17/2026 19:00 (PST) - 6/29/2026 20:00 (PDT)